Privacy Policy

Effective Date: 27 September, 2025

Welcome to Lemino.AI ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our services, including our website(s), applications, APIs, tools, and other features (collectively, the "Services"). By accessing or using Lemino.AI, you accept this Privacy Policy.

1. Information We Collect

We may collect different types of data about you, depending on how you interact with Lemino.AI.

a) Personal Data

This is information that identifies you as an individual or relates to you personally. It may include:

  • Name, email address, phone number
  • Account credentials (username, password)
  • Payment or billing information (if applicable)
  • Profile information (e.g. profile picture, preferences)

b) Content Data

Data you provide via inputs, uploads, or content you generate using our Services, e.g.:

  • Text, images, files you upload or share
  • Messages, notes, or conversation content
  • Prompts, queries, or searches

c) Usage and Device Data

Information about your interactions with the Services, including:

  • Log data (IP address, timestamps, device / browser type)
  • Usage patterns (features you use, pages visited, time spent)
  • Performance and diagnostics data, errors, crash reports

d) Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Remember your preferences and settings
  • Provide relevant content or features
  • Help us understand how you use our Services, so we can improve them

2. How We Use Your Information

We use the data we collect for these purposes:

  • To provide, maintain, and improve our Services
  • To authenticate users, manage accounts, and enable billing or payments
  • To personalize your experience (e.g. content recommendations, settings)
  • To communicate with you (e.g. support, updates, notifications)
  • To enforce our policies, prevent fraud or misuse
  • To analyze usage, monitor performance, fix bugs, and conduct research

3. Data Retention

  • We retain your personal data as long as your account is active, or as needed to provide the Services.
  • If you request account deletion, we will remove your personal data from our live systems within a reasonable time (e.g. 30 days), subject to legal or operational obligations.
  • Some data (e.g. aggregated statistics, logs) may be retained for longer for internal use (e.g. improving Services, security) in anonymized or pseudonymized form.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share or disclose data under the following circumstances:

  • With service providers who perform functions on our behalf (e.g. payment processors, hosting providers, customer support)
  • When required by law or in response to lawful requests from authorities
  • To enforce our Terms of Service, protect safety, property, rights, or those of others
  • If we believe in good faith it is necessary to prevent fraud or illegal activity or to protect Lemino.AI’s rights

5. Model Training & Use of Inputs

  • Content you submit (queries, uploads, messages) may be used to improve our models, unless you explicitly opt-out (if that option is provided).
  • We will not use sensitive personal data (where defined under applicable laws) for model training without your consent.
  • When using third-party models or infrastructure, we ensure contractual protections to maintain your data’s confidentiality.

6. Data Security

We take several measures to protect your information:

  • Protect stored data from unauthorized access and encryption in transit
  • Appropriate access controls and authentication for all internal systems
  • Regular security assessments and cybersecurity measures to protect your data
  • Policies and procedures to limit who can access personal data

7. Your Rights

Depending on where you live and applicable law, you may have some or all of the following rights:

  • Access: request a copy of the personal data we hold about you
  • Correction: ask us to correct inaccurate or incomplete data
  • Deletion: request deletion of your personal data
  • Restriction or objection: limit or object to certain processing of your data
  • Portability: ask for your data to be provided in a usable format, or transferred to another service
  • Withdrawal of consent: if we relied on your consent for certain processing, you may be able to withdraw that consent

To exercise these rights, contact us at [email protected]

8. International Data Transfers

If you’re using Lemino.AI from outside our primary operations, your data may be transferred to and stored in servers located in other countries. We commit to ensuring adequate protections (contractual, technical, legal) for such cross-border transfers, in compliance with applicable data protection laws.

9. Children's Privacy

Our Services are not intended for children under age 13 or as required by local law in the country you reside. We do not knowingly collect personal data from children below that age. If we become aware that we have collected such data without parental consent, we will take steps to remove it.

10. Changes to This Policy & Contact Information

  • We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above and, where required.
  • If you have questions, concerns, or requests relating to your personal data or this policy, please contact us at: [email protected]

Thank you for trusting Lemino.AI with your data. We are committed to protecting your privacy and will continue to work to earn and maintain that trust.